What is your credit union doing to keep up with fintechs while maintaining the close-knit community experience for members?

Fintechs are hard to compete with, especially when you’re trying to keep up that brick and mortar, close-knit community feel with your members. Has your credit union come up with ways to do both? Can you share how you’re keeping the technology moving forward while also keeping the bonds strong and “hands on” with members?